There are some simple troubleshooting steps to consider if your import is stuck or has failed.
- Double-check API keys and credentials
- Ensure the address is correct (eg. no spaces)
- Review the relevant Help Centre article on how to import the particular source correctly
- If the number of transactions for your import unexpectedly shows up to be 0, please double-check the date range you selected when configuring the import. Please let us know if you believe there's an error.
Please note that data-heavy sources with large amounts of transactions may take a while to import successfully.
If you believe there is an issue, please feel free to shoot a message into our live support chat box in-app.